Shipping policy
Last Updated: May 2026
At CarPlay Studio, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for information regarding processing times, delivery estimates, tracking, and shipping conditions.
Shipping Methods
We work with trusted international logistics partners and local courier services to ensure reliable worldwide delivery. Depending on your location, your order may be shipped through DHL, FedEx, UPS, USPS, YunExpress, Royal Mail, Australia Post, Canada Post, or other regional carriers.
Free Worldwide Shipping
We proudly offer Free Worldwide Shipping on all orders unless otherwise stated during promotional periods or special product launches.
Order Processing Time
Orders are typically processed and dispatched within 24–48 business hours after payment confirmation.
Processing days:
- Monday to Saturday
- Excluding public holidays
During peak seasons, holidays, or high-demand periods, processing may require additional time.
Estimated Delivery Times
Delivery times vary depending on destination and local courier operations.
| Region | Estimated Delivery Time |
|---|---|
| United States | 3–7 Business Days |
| Canada | 4–8 Business Days |
| United Kingdom | 4–7 Business Days |
| Europe | 4–8 Business Days |
| Australia | 4–8 Business Days |
| New Zealand | 5–9 Business Days |
| United Arab Emirates | 4–7 Business Days |
| Saudi Arabia | 4–7 Business Days |
| Singapore | 4–7 Business Days |
| Japan | 4–7 Business Days |
| South Korea | 4–7 Business Days |
| Other International Locations | 5–12 Business Days |
Please note that these delivery estimates are not guaranteed and may vary due to customs clearance, weather conditions, carrier delays, or other circumstances outside our control.
Order Tracking
All orders include tracking information.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.
Tracking information may take 24–72 hours to update after dispatch.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, import fees, or brokerage charges imposed by the destination country.
These charges are determined by local customs authorities and remain the responsibility of the customer unless otherwise stated.
CarPlay Studio is not responsible for delays caused by customs clearance procedures.
Shipping Restrictions
While we ship to most countries worldwide, certain locations may be unavailable due to courier limitations, customs regulations, geopolitical restrictions, or logistical constraints.
If we are unable to ship to your location, you will be notified before order fulfillment.
Lost, Stolen, or Damaged Packages
If your package arrives damaged or appears lost in transit, please contact our support team within 7 days of delivery or expected delivery date.
To assist with investigation, we may request:
- Order number
- Photographs of the package and product
- Shipping information
We will work directly with the carrier to resolve the issue as quickly as possible.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information during checkout.
Please carefully verify:
- Name
- Address
- Postal code
- Phone number
If an incorrect address is submitted and the order has already been processed or shipped, we may be unable to modify the shipment.
Additional shipping fees may apply for returned or re-routed packages.
Delivery Delays
While we strive to meet all estimated delivery times, delays can occasionally occur due to:
- Customs inspections
- Severe weather conditions
- Carrier network disruptions
- Public holidays
- High shipping volume periods
CarPlay Studio cannot guarantee carrier transit times and is not liable for delays caused by third-party shipping providers.
Failed Delivery Attempts
If a customer is unavailable to receive a shipment or fails to collect a package from a local carrier facility, the package may be returned to the sender.
Any reshipping fees incurred for returned packages may be the responsibility of the customer.
Returns & Exchanges
For details regarding returns, exchanges, and refunds, please refer to our Return & Refund Policy page.
Contact Us
If you have any questions regarding shipping, delivery status, or tracking information, please contact our support team:
Email: support@carplaystudio.com
Website:
CarPlay Studio Support
We are committed to providing a smooth and transparent delivery experience for every customer.