Refund policy
Last Updated: May 2026
At CarPlay Studio, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify for a return:
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The product must be in good condition
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The item must include original packaging and accessories
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Proof of purchase is required
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The product must not be intentionally damaged or modified
Non-Returnable Items
Returns may not be accepted for:
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Products damaged by misuse
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Items returned without original components
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Products showing excessive wear or abuse
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Final sale or clearance items (if specified)
Return Process
To start a return, please contact:
support@carplaystudio.com
Please include:
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Order number
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Full name
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Reason for return
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Photos (if applicable)
Our support team will provide return instructions.
Refunds
Once the returned item is received and inspected, we will notify you regarding approval.
Approved refunds will be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
Exchanges
If your product arrives defective or damaged, we may offer:
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Replacement product
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Exchange
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Refund (where applicable)
Damaged or Incorrect Orders
If you receive:
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A damaged product
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A defective product
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The wrong item
Please contact us within 7 days of delivery and provide photos for verification.
Return Shipping
Customers are responsible for return shipping costs unless:
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The item arrived damaged
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The wrong item was shipped
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The product is confirmed defective
Contact
CarPlay Studio Support
Email: hello@carplaystudio.com